Privacy policy

1) Introduction and Contact Details of the Controller

1.1 We are pleased that you are visiting our website and thank you for your interest. Below, we inform you about how we handle your personal data when you use our website. Personal data means any data by which you can be personally identified.

1.2 The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Cengizhan Kerman, FEINHILD, Großhülsen 8, 40721 Hilden, Germany, Tel.: 01744992360, Email: info@feinhild.de. The controller responsible for the processing of personal data is the natural or legal person who, alone or jointly with others, determines the purposes and means of processing personal data.

2) Data Collection When Visiting Our Website

2.1 If you use our website for informational purposes only, i.e. if you do not register or otherwise provide us with information, we collect only the data that your browser transmits to the website server (so-called "server log files"). When you access our website, we collect the following data, which is technically necessary for us to display the website to you:

The page of our website visited
Date and time of access
Amount of data sent in bytes
Source/referrer from which you accessed the page
Browser used
Operating system used
IP address used (where applicable, in anonymised form)

Processing is carried out in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data is not disclosed or used for any other purpose. However, we reserve the right to review the server log files retrospectively if there are specific indications of unlawful use.

2.2 For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or enquiries addressed to the controller), this website uses SSL or TLS encryption. You can recognise an encrypted connection by the character string "https://" and the padlock symbol in your browser's address bar.

3) Hosting & Content Delivery Network

3.1 Shopify

For hosting our website and displaying its page content, we use the system of the following provider: Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland ("Shopify")

Data is also transferred to: Shopify Inc., 150 Elgin St, Ottawa, ON K2P 1L4, Canada

All data collected on our website is processed on the provider's servers. We have concluded a data processing agreement with the provider that ensures the protection of our website visitors' data and prohibits unauthorised disclosure to third parties.

For data transfers to Canada, an adequate level of data protection is ensured by an adequacy decision of the European Commission.

3.2 Cloudflare

We use a content delivery network provided by: Cloudflare Inc., 101 Townsend St. San Francisco, CA 94107, USA

This service enables us to deliver large media files, such as graphics, page content or scripts, more quickly via a network of regionally distributed servers. Processing is carried out to safeguard our legitimate interest in improving the stability and functionality of our website in accordance with Art. 6(1)(f) GDPR. We have concluded a data processing agreement with the provider that ensures the protection of our website visitors' data and prohibits unauthorised disclosure to third parties.

For data transfers to the USA, the provider participates in the EU-US Data Privacy Framework, which ensures compliance with the European level of data protection on the basis of an adequacy decision of the European Commission.

4) Cookies

To make visiting our website attractive and to enable the use of certain functions, we use cookies, i.e. small text files that are stored on your device. Some of these cookies are automatically deleted after you close your browser (so-called "session cookies"), while others remain on your device for longer and enable website settings to be stored (so-called "persistent cookies"). In the latter case, you can find the storage period in your web browser's overview of cookie settings.

If personal data is also processed by individual cookies used by us, the processing is carried out in accordance with Art. 6(1)(b) GDPR for the performance of a contract, in accordance with Art. 6(1)(a) GDPR where consent has been given, or in accordance with Art. 6(1)(f) GDPR to safeguard our legitimate interests in the best possible functionality of the website and in making the visit to our website customer-friendly and effective.

You can configure your browser so that you are informed when cookies are set and can decide individually whether to accept them, or so that you can exclude the acceptance of cookies in certain cases or in general.

Please note that the functionality of our website may be restricted if cookies are not accepted.

5) Contacting Us

When you contact us (e.g. via a contact form or email), personal data is processed solely for the purpose of handling and responding to your enquiry and only to the extent necessary for this purpose.

The legal basis for processing this data is our legitimate interest in responding to your enquiry in accordance with Art. 6(1)(f) GDPR. If your contact is aimed at concluding a contract, Art. 6(1)(b) GDPR constitutes an additional legal basis for processing. Your data will be deleted when the circumstances indicate that the matter in question has been conclusively resolved, provided that no statutory retention obligations prevent deletion.

6) Data Processing When Opening a Customer Account

In accordance with Art. 6(1)(b) GDPR, personal data will continue to be collected and processed to the extent necessary if you provide it to us when opening a customer account. The data required to open an account can be found in the input fields of the relevant form on our website.

You may delete your customer account at any time by sending a message to the controller at the address given above. Once your customer account has been deleted, your data will be deleted, provided that all contracts concluded through the account have been fully processed, no statutory retention periods prevent deletion and we have no legitimate interest in continued storage.

7) Use of Customer Data for Direct Advertising

Shopping cart reminders by email

If you abandon your purchase with us before completing the order, you have the option of receiving a one-time email reminder about the contents of your virtual shopping cart.

The only mandatory information required to send this reminder is your email address. Providing any further data is voluntary and may be used to address you personally. We use the double opt-in procedure for sending the email. This ensures that you will receive a notification only after you have expressly confirmed your consent by clicking a verification link sent to the email address provided.

By activating the confirmation link, you give us your consent to use your personal data in accordance with Art. 6(1)(a) GDPR for the purpose of sending a shopping cart reminder. In doing so, we store the IP address registered by your internet service provider (ISP) as well as the date and time of registration so that any possible misuse of your email address can be traced at a later date. The data collected when you register for our email notification service is used strictly for the stated purpose.

You can unsubscribe from shopping cart reminders at any time by sending an appropriate message to the controller named at the beginning of this Privacy Policy. Once you have unsubscribed, your email address will be deleted without undue delay from the mailing list established for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this scope where permitted by law and about which we inform you in this Privacy Policy.

8) Data Processing for Order Fulfilment

8.1 To the extent necessary for processing the contract for delivery and payment purposes, the personal data collected by us will be disclosed to the commissioned transport company and the commissioned financial institution in accordance with Art. 6(1)(b) GDPR.

If, on the basis of a corresponding contract, we owe you updates for goods with digital elements or for digital products, we will process the contact details you provided when placing the order in order to inform you personally within the scope of our statutory information obligations pursuant to Art. 6(1)(c) GDPR. Your contact details will be used strictly for the purpose of communicating updates owed by us and will be processed by us only to the extent necessary for the respective notification.

For the purpose of processing your order, we also cooperate with the service provider(s) listed below, who assist us wholly or partially in the performance of concluded contracts. Certain personal data is transmitted to these service providers in accordance with the following information.

8.2 Disclosure of Personal Data to Shipping Service Providers

- DHL

We use the following provider as our transport service provider: DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn, Germany

We will disclose your email address and/or telephone number to the provider before delivery of the goods for the purpose of arranging a delivery date or providing delivery notification in accordance with Art. 6(1)(a) GDPR, provided that you have expressly consented to this during the ordering process. Otherwise, for delivery purposes, we will disclose only the recipient's name and delivery address to the provider in accordance with Art. 6(1)(b) GDPR. The data will be disclosed only to the extent necessary for delivery of the goods. In this case, prior coordination of the delivery date with the provider or delivery notification is not possible.

Consent may be withdrawn at any time with effect for the future by contacting the controller named above or the provider.

8.3 Use of Payment Service Providers (Payment Services)

- Apple Pay

If you select the "Apple Pay" payment method provided by Apple Distribution International (Apple), Hollyhill Industrial Estate, Hollyhill, Cork, Ireland, payment is processed via the "Apple Pay" function of your device running iOS, watchOS or macOS by charging a payment card stored with "Apple Pay". Apple Pay uses security features integrated into your device's hardware and software to protect your transactions. To authorise a payment, you must therefore enter a code previously set by you and verify the payment using the "Face ID" or "Touch ID" function of your device.

For payment processing purposes, the information you provide during the ordering process, together with information about your order, is transmitted to Apple in encrypted form. Apple then encrypts this data again using a developer-specific key before transmitting it to the payment service provider of the payment card stored in Apple Pay for execution of the payment. The encryption ensures that only the website through which the purchase was made can access the payment data. Once payment has been made, Apple sends your device account number and a transaction-specific dynamic security code to the originating website to confirm successful payment.

If personal data is processed in the course of the transmissions described above, such processing is carried out exclusively for the purpose of payment processing in accordance with Art. 6(1)(b) GDPR.

Apple retains anonymised transaction data, including the approximate purchase amount, approximate date and time, and whether the transaction was completed successfully. Anonymisation completely excludes any personal reference. Apple uses the anonymised data to improve "Apple Pay" and other Apple products and services.

If you use Apple Pay on an iPhone or Apple Watch to complete a purchase made via Safari on a Mac, the Mac and the authorising device communicate through an encrypted channel on Apple's servers. Apple does not process or store any of this information in a format that can identify you. You can disable the option to use Apple Pay on your Mac in your iPhone settings. Go to "Wallet & Apple Pay" and disable "Allow Payments on Mac".

Further information on data protection with Apple Pay is available at the following website: https://support.apple.com/de-de/HT203027
- Google Pay

If you select the "Google Pay" payment method provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"), payment is processed via the "Google Pay" application on your mobile device running at least Android 4.4 ("KitKat") and equipped with NFC functionality by charging a payment card stored with Google Pay or a payment system verified there (e.g. PayPal). To authorise a payment via Google Pay exceeding EUR 25, you must first unlock your mobile device using the verification method configured on it (such as facial recognition, password, fingerprint or pattern).

For payment processing purposes, the information you provide during the ordering process, together with information about your order, is disclosed to Google. Google then transmits the payment information stored in Google Pay to the originating website in the form of a unique transaction number, which is used to verify that payment has been made. This transaction number contains no information about the actual payment data of the payment methods stored in Google Pay, but is created and transmitted as a one-time numerical token. For all transactions via Google Pay, Google acts solely as an intermediary for processing the payment. The transaction is carried out exclusively between the user and the originating website by charging the payment method stored in Google Pay.

Google reserves the right to collect, store and analyse certain transaction-specific information for every transaction made via Google Pay. This includes the date, time and amount of the transaction, the merchant's location and description, a description of the goods or services purchased provided by the merchant, photos you have attached to the transaction, the name and email address of the seller and buyer or sender and recipient, the payment method used, your description of the reason for the transaction and, where applicable, the offer associated with the transaction.

According to Google, this processing is carried out exclusively in accordance with Art. 6(1)(f) GDPR on the basis of the legitimate interest in proper accounting, verification of transaction data, and optimisation and maintenance of the Google Pay service.

Google also reserves the right to combine the processed transaction data with other information collected and stored by Google when you use other Google services.

The Google Pay Terms of Use can be found here:

https://payments.google.com/payments/apis-secure/u/0/get_legal_document?ldo=0&ldt=googlepaytos&ldl=de
Further information on data protection with Google Pay is available at the following website:
https://payments.google.com/payments/apis-secure/get_legal_document?ldo=0&ldt=privacynotice&ldl=de
- Klarna

One or more online payment methods from the following provider are available on this website: Klarna Bank AB, Sveavägen 46, 111 34 Stockholm, Sweden

If you select a payment method offered by the provider under which you make advance payment (such as credit card payment), the payment data you provide during the ordering process (including name, address, bank and payment card information, currency and transaction number), as well as information about the content of your order, will be disclosed to the provider in accordance with Art. 6(1)(b) GDPR. In this case, your data will be disclosed solely for the purpose of payment processing with the provider and only to the extent necessary for this purpose.

If you select a payment method under which the provider makes advance payment (such as purchase on account, instalment purchase or direct debit), you will also be asked to provide certain personal data during the ordering process (first and last name, street, house number, postcode, town/city, date of birth, email address, telephone number and, where applicable, details of an alternative payment method).

To safeguard our legitimate interest in determining our customers' ability to pay, we forward this data to the provider for the purpose of a credit check in accordance with Art. 6(1)(f) GDPR. On the basis of the personal data you provide and other data (such as shopping cart, invoice amount, order history and payment experience), the provider checks whether the payment option you selected can be granted in view of payment and/or default risks.

For the decision made as part of the application assessment, identity and credit information from the following credit agencies may also be taken into account, in addition to the provider's internal criteria, in accordance with Art. 6(1)(f) GDPR:

https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/credit_rating_agencies

The credit report may contain probability values (so-called score values). Where score values are included in the result of the credit report, they are based on a scientifically recognised mathematical and statistical procedure. Address data, among other information, is included in the calculation of score values.

You may object to this processing of your data at any time by sending a message to us or to the provider. However, the provider may remain entitled to process your personal data to the extent necessary for contractual payment processing.
- PayPal

One or more online payment methods from the following provider are available on this website: PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg

If you select a payment method offered by the provider under which you make advance payment, the payment data you provide during the ordering process (including name, address, bank and payment card information, currency and transaction number), as well as information about the content of your order, will be disclosed to the provider in accordance with Art. 6(1)(b) GDPR. In this case, your data will be disclosed solely for the purpose of payment processing with the provider and only to the extent necessary for this purpose.

If you select a payment method under which we make advance payment, you will also be asked to provide certain personal data during the ordering process (first and last name, street, house number, postcode, town/city, date of birth, email address, telephone number and, where applicable, details of an alternative payment method).

To safeguard our legitimate interest in determining your ability to pay in such cases, we forward this data to the provider for the purpose of a credit check in accordance with Art. 6(1)(f) GDPR. On the basis of the personal data you provide and other data (such as shopping cart, invoice amount, order history and payment experience), the provider checks whether the payment option you selected can be granted in view of payment and/or default risks.

One or more online payment methods from the following provider are available on this website: Shopify International Limited, Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland

8.4 Electronic Withdrawal Function for Distance Contracts

Consumers who conclude contracts on this website for which a statutory right of withdrawal exists have the option of declaring their withdrawal via an electronic withdrawal function in accordance with the applicable withdrawal provisions.

To provide the electronic withdrawal function, we use a solution from the following provider: 401layers UG (haftungsbeschränkt), Dorothea-Erxleben-Straße 1a, 40721 Hilden, Germany.

When using the withdrawal function, information identifying the contract to be withdrawn must be provided or confirmed, together with further personal information such as the consumer's first and last name and email address.

This information is initially collected by the provider on the basis of our legitimate interest in a user-friendly, stable and process-optimised solution in accordance with Art. 6(1)(f) GDPR, then used to confirm receipt of the declaration of withdrawal by email on our behalf, and finally transmitted to us. We subsequently process the transmitted information for the proper handling of the withdrawal in accordance with Art. 6(1)(b) GDPR and Art. 6(1)(c) GDPR, on the basis of our statutory obligation to provide an electronic withdrawal function for paid consumer distance contracts.

The information collected by the provider is routinely deleted once a withdrawal has been fully processed, provided that no statutory retention obligations prevent deletion.

We have concluded a data processing agreement with the provider that protects data processed within the withdrawal function and prohibits unauthorised disclosure to third parties.

9) Web Analytics Services

Shopify Analytics

This website uses the web analytics service provided by: Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland

Data is also transferred to: Shopify Inc., 150 Elgin St, Ottawa, ON K2P 1L4, Canada

Using cookies and/or comparable technologies (tracking pixels, web beacons, algorithms for reading device and browser information), the service collects and stores pseudonymised visitor data, including information about the device used, such as the IP address and browser information, in order to evaluate it for statistical analyses of usage behaviour on our website and to create pseudonymised usage profiles. Pseudonymisation generally prevents direct identification of individuals. This data is not combined with personally identifiable data about you collected by other means.

All processing described above, in particular reading or storing information on the device used, is carried out only if you have given us your express consent in accordance with Art. 6(1)(a) GDPR. You may withdraw your consent at any time with effect for the future by disabling this service in the "Cookie Consent Tool" provided on the website.

We have concluded a data processing agreement with the provider that protects our website visitors' data and prohibits disclosure to third parties.

For data transfers to Canada, an adequate level of data protection is ensured by an adequacy decision of the European Commission.

10) Website Functions

- hCaptcha

On this website, we use the CAPTCHA service provided by: Intuition Machines, Inc., 350 Alabama St, San Francisco, CA 94110, USA

The service checks whether an input is made by a natural person or is being misused through machine-based and automated processing, and blocks spam, DDoS attacks and similar automated malicious access. To ensure that an action is performed by a human and not by an automated bot, the provider collects the IP address of the device used, identification data relating to the browser and operating system type used, and the date and duration of the visit, and transmits this information to the provider's servers for evaluation.

The legal basis is our legitimate interest in determining individual responsibility on the internet and preventing misuse and spam in accordance with Art. 6(1)(f) GDPR.

We have concluded a data processing agreement with the provider that ensures the protection of our website visitors' data and prohibits unauthorised disclosure to third parties.

For data transfers to the USA, the provider relies on the European Commission's Standard Contractual Clauses, which are intended to ensure compliance with the European level of data protection.

11) Tools and Miscellaneous

Cookie Consent Tool

This website uses a so-called "Cookie Consent Tool" to obtain valid user consent for cookies and cookie-based applications that require consent. The "Cookie Consent Tool" is displayed to users when they access the website in the form of an interactive user interface, through which consent can be given for certain cookies and/or cookie-based applications by ticking a box. By using the tool, all cookies/services requiring consent are loaded only if the respective user gives the corresponding consent by ticking the relevant box. This ensures that such cookies are placed on the respective user's device only if consent has been given.

The tool sets technically necessary cookies to store your cookie preferences. As a general rule, no personal user data is processed in this context.

If, in individual cases, personal data (such as the IP address) is nevertheless processed for the purpose of storing, assigning or logging cookie settings, such processing is carried out in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in legally compliant, user-specific and user-friendly cookie consent management and, consequently, in the legally compliant design of our website.

A further legal basis for processing is Art. 6(1)(c) GDPR. As the controller, we are legally obliged to make the use of technically non-essential cookies dependent on the respective user's consent.

Where necessary, we have concluded a data processing agreement with the provider that ensures the protection of our website visitors' data and prohibits unauthorised disclosure to third parties.

Further information about the operator and the settings available in the Cookie Consent Tool can be found directly in the relevant user interface on our website.

12) Rights of the Data Subject

12.1 Applicable data protection law grants you the following rights as a data subject (rights of access and intervention) vis-à-vis the controller with regard to the processing of your personal data, whereby reference is made to the legal basis cited for the respective conditions of exercise:

Right of access pursuant to Art. 15 GDPR;
Right to rectification pursuant to Art. 16 GDPR;
Right to erasure pursuant to Art. 17 GDPR;
Right to restriction of processing pursuant to Art. 18 GDPR;
Right to be informed pursuant to Art. 19 GDPR;
Right to data portability pursuant to Art. 20 GDPR;
Right to withdraw consent granted pursuant to Art. 7(3) GDPR;
Right to lodge a complaint pursuant to Art. 77 GDPR.

12.2 RIGHT TO OBJECT

IF, AS PART OF A BALANCING OF INTERESTS, WE PROCESS YOUR PERSONAL DATA ON THE BASIS OF OUR OVERRIDING LEGITIMATE INTEREST, YOU HAVE THE RIGHT AT ANY TIME, ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, TO OBJECT TO SUCH PROCESSING WITH EFFECT FOR THE FUTURE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING THE DATA CONCERNED. HOWEVER, WE RESERVE THE RIGHT TO CONTINUE PROCESSING IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS, OR IF THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS.

IF WE PROCESS YOUR PERSONAL DATA FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING. YOU MAY EXERCISE YOUR OBJECTION AS DESCRIBED ABOVE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING THE DATA CONCERNED FOR DIRECT MARKETING PURPOSES.

13) Duration of Storage of Personal Data

The duration of storage of personal data is determined by the respective legal basis, the purpose of processing and, where applicable, additionally by the respective statutory retention period (e.g. retention periods under commercial and tax law).

Where personal data is processed on the basis of express consent in accordance with Art. 6(1)(a) GDPR, the data concerned will be stored until you withdraw your consent.

If statutory retention periods apply to data processed within the scope of legal or similar obligations on the basis of Art. 6(1)(b) GDPR, such data will be routinely deleted after expiry of the retention periods, provided that it is no longer required for the performance or initiation of a contract and/or we have no legitimate interest in continued storage.

Where personal data is processed on the basis of Art. 6(1)(f) GDPR, such data will be stored until you exercise your right to object pursuant to Art. 21(1) GDPR, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or the processing serves the establishment, exercise or defence of legal claims.

Where personal data is processed for direct marketing purposes on the basis of Art. 6(1)(f) GDPR, such data will be stored until you exercise your right to object pursuant to Art. 21(2) GDPR.

Unless otherwise stated in the information contained in this Privacy Policy regarding specific processing situations, stored personal data will otherwise be deleted when it is no longer necessary for the purposes for which it was collected or otherwise processed.

Last updated: 27.08.2026, 21:10:22

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